New visitors to our home frequently comment on our kitchen, specifically on how great it looks. We had it built a few years ago. While my wife and I graciously accept the compliments, every time I hear someone ‘ooh and aah’ over it, secretly I cringe. It’s not that it’s not beautiful – to the first time visitor it is. But every compliment reminds me of the painful process we went through to build it, and how in the end it wasn’t exactly what we envisioned. While this may sound like a ‘first world problem,’ – the kitchen that wasn’t perfect – the reason it gives me pause to write is because the experience reminds me of some of the inherent challenges of the financial services industry.
